About Pizza Hut - Al Ghurair
Over 40 years and billions of pizzas later, we like to think we know how to do GREAT FOOD! Here's the low down on us, where we're going and how you can share in our success. Pizza hut one of the most favorite pizzas in UAE. Pizza Hut !
6.5 / 10
I was really very tired that buying some stuffs to be brought to my hometown for my vacation. When I reached the Dubai Mall foodcourt Pizza Hut, I ordered the 3 boxes of pizzas which was on promo. And it happened that they are all manned completely in the counter but I should say the service is still not good. However, that is fine for me. When I had already my orders, they were all like busy talking to each other that they don't mind the customers. As I was waiting, I saw 3 boxes of the pizzas to go, which are quite hard to carry because they were arranged as it is. Thinking that I had a lot of shopping bags with me, and I asked them are there any other way for me to carry all 3boxes? Because I am carrying 5 shopping bags in my hand so how can i afford to carry 3 boxes of pizzas no. They just told me "no, we dont have something to tie those 3 boxes. All branches dont do that. I was really really shocked! The customer service.. empathy , courtesy zero! This happened evening 19th of February 2017. The incharge may seem too easy and not aware of any customer satisfactory. Poor service Pizza Hut in Dubai Mall.. worse!
My review is based on the front employees, after my order today at lunch time, the guy on the cashier asked if i would like to complete a survey so i can get a discount and asked for the phone to open the website. He actually completed and filled the survey by himself without notifying me!! and he responded with sarcasm : "is there somthing you dont like" ! Horrible attitude, shame.
7- After the meal, When my wife went to the washroom for hand wash, She was so surprised to see the dirtyness and smell of their washroom. She just wash quickly her hand and went off.8- Experiencing all these things, when I seached about the comments box so fortunately I found it beside the counter... but there are no papers, no pen beside it.9- I asked the staff to provide me paper for the comments and then they realised that they also do not have the paper for the comments(Paperless branch).10- The cashier didn't give me the bill and just told me how much the price I have to pay (56 Dirhams).11- I paid the cash and asked for the bill. When he gave me the bill, I borrow a pen from my wife and wrote all the above points in short manners behind the bill and put it on the comments box.
I just visited last night with my family there. Oh my GOD. There is nothing positive thing I can just tell you. The points are as follow. 1- The table was not properly clean, Water glass bottom points was still there. 2- Nobody came to our table even after 15 Minutes I went to the counter for the order. 3- There was not tissues at table that time so I reached the counter and he gave me few tissues from the box. 4- I ordered 1 large BBQ pizza which arrived around 15 minutes(fair enough). But that pizza had only 2~5% of chicken, 60% of onions and bla bla. 5- During the meal I need some more tissues so I reached again to the counter after waiting long time about the waiter. And surprised to know there are no more tissues at all from the whole branch(Tissueless branch). 6- After finishing my meal I went again to the counter for the bill. Nobody even asked/came for the bill.
Nice place to hang out / dinner. I love specially the salad counter and make sure i get it everytime. Staff r nice and smiling, but sometimes takes lot of time for taking order or giving the bill...but thts ok...frequent customer.. :)
Don't bother ordering because you will never receive your food! Waited nearly 2 hours and had to cancel the order as they couldn't find the address even after I sent them an sms with the full address on there. Disgusted
Ultra pathetic service while calling the call center to place an order. They made me wait for over 10 minutes just listening to their sleepy music and finally guess What happened, They disconnected my call. Wow I just wasted my time and money. Now my stomach is full with their service and a waste of my hard earned money and precious time. Thank you Pizza Hut. I shall never come back to u and tell my friends about the wonderful experience I had.
so tasty pizza and fresh i love ,if more promotions will be better....
Special thanks to Salim Hamoudi and his staff for treating as VIP every time we visited Pizza hut for Dine in..the Service was extremely amazing...
Your service sucks! Everytime I receive an order it's different from the one I place on the phone. The employees don't even have the courtesy to listen to your order completely. Everytime, I am not even exaggerating, EVERYTIME, something is missing. I have been trying to explain to this phillipino on the phone, I want extra potatoe wedges and all she says is are you okay with the garlic bread ma'am? How is that even possible? Is it that hard to understand? We are vegetarians and we receive pastas with chicken bits in them when it clearly says on the bill, 'veggie baked pasta'. If we call back, they take another hour to pick up and nobody actually picks up the line where it's says 'for any suggestions and complaints, please press 3' . It's really getting out of limits. I'd appreciate if you took a look your employee phone service in the pizza hit al ghurair centre branch.