Vanellis - Deira City Centre
Level 1, Food Court Area, Deira City Centre, Deira, Dubai
Reviews
Raquel Geronimo
Review On Jun 04, 2018
Review On Jun 04, 2018
I was at Vanellis Dubai Mall branch just awhile ago and I was really disappointed. Worst customer service ever. I know it's busy and there's a queue but i ordered my pasta and patiently waitin.. only to realize that I'm waiting for nothing. the cook from Vanellis literally bypass me. i was first in line but he put first others who just came. he didn't even remember what i ordered when i ask him. I don't know if it's a racist thing but it's not fair and the guy in the counter, when i told him bout what was goin on and that i want to just cancel my order..instead of apologizing he said that they are busy. Vanellis should change their dubai mall staff or better yet just close. Bad customer service and bad food too.
Raquel Geronimo
Review On Jun 04, 2018
Review On Jun 04, 2018
I was at Vanellis Dubai Mall branch just awhile ago and I was really disappointed. Worst customer service ever. I know it's busy and there's a queue but i ordered my pasta and patiently waitin.. only to realize that I'm waiting for nothing. the cook from Vanellis literally bypass me. i was first in line but he put first others who just came. he didn't even remember what i ordered when i ask him. I don't know if it's a racist thing but it's not fair and the guy in the counter, when i told him bout what was goin on and that i want to just cancel my order..instead of apologizing he said that they are busy. Vanellis should change their dubai mall staff or better yet just close. Bad customer service and bad food too.
Raquel Geronimo
Review On Jun 04, 2018
Review On Jun 04, 2018
I was at Vanellis Dubai Mall branch just awhile ago and I was really disappointed. Worst customer service ever. I know it's busy and there's a queue but i ordered my pasta and patiently waitin.. only to realize that I'm waiting for nothing. the cook from Vanellis literally bypass me. i was first in line but he put first others who just came. he didn't even remember what i ordered when i ask him. I don't know of it's a racist thing but it's not fair and the guy in counter when i told him bout what was goin on, and i want to just cancel my order..instead of apologizing he said that they are busy. Vanellis should change their dubai mall staff or better for you to close. Bad customer service and bad food too.
Moses Fobisi
Review On Apr 24, 2018
Review On Apr 24, 2018
I was very disappointed with worst customer service I from one of your staff Maylin . She was rude , never showed some respect to me . I had to wait for 7min to get just a cup of tea done . She gave me a dirty cup as you can see and worse off after asking for a clean cup she gave me an attitude, typical racism because I am black . This is the worst service of my life at Dubai Mall and I am very upset .
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islam Elhamouly
Review On Oct 15, 2017
Review On Oct 15, 2017
food was of a very poor quality, ordered pizza, chicken caesar salad and beef lasagna. very low grade ingredients were used, taste was horrible similar to commercial packed food.
caesar salad sauce was pure mayonnaise, no croutons were added and very low grade lettuce.
the pizza dough was terrible, its texture was similar to bread and tasteless.
lasagna was way far from how it should have tasted or looked like. they used terribly low grade ground beef that had a clay texture and not anything near to ground beef, like it was a flat layer of clay between the layers of pasta.
a very poor and worthless restaurant.
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Miriam
Review On Jun 11, 2017
Review On Jun 11, 2017
Felt discriminated by staff Ahmad at Deira City Center I ordered Vegetables Pastas and requesting to add a little bit more of broccoli he just ignored me I even knock the window glass to get his attention but my request was declined. I had no choice but to keep quiet but the customer next to me is European I noticed he put condiments into a double portion while looking at me. I realized the treatment between Asian and European is different in this food chain.
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Ghita Abdallaoui
Review On Mar 03, 2016
Review On Mar 03, 2016
Very bad experienced , tried for the first time their pizza and pasta , the pizza was not fresh and not well baked and so oily , the pizza tasteless . I will never recommend this food oytlet to anyone . Unsatisfied :(
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